call center set up

I need some one with experince to set up a call center from your location. We are a new company that will purchase 10 computers and want it set up in the following way The products goldmine cydesk were two of the programmes we were going to use but open to other ideas etc. we want the call center to cater for incoming and outgoing through predictive dialling- so no agent will be left doing nothing. we also want to use our own voip provider so to integrate with our own voip solution. All ideas, comments etc will be considered. Experience is essential and also maintenance work on a on going basis is important also