24x7 NOC Support for our client

$30-250 USD

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Opublikowano

prawie 11 lat temu

$30-250 USD

Płatne przy odbiorze

Were looking for a 24x7 NOC support to answer calls, provide after hours IT Support, and respond trouble tickets via email. We can accept your existing CRM. We want to have a NOC that will respond to our after hour clients and call ISPs and vendors when our client services goes down if we cannot fix any issues. If the problem is a onsite related you would call and email our underlying carrier (ISP) to go out and fix the problem. This is only a 1st line support requirement which is mostly responding to monitoring issues. We would pay the amount on a monthly basis to cover our listed support. We like to run this for 3 months to ensure we have a good relationship and see value in the service. We will have only 1 circuit/line to run in the first 3 months and therefore the budget for this is only $50 per month. On the average you get from 1 to 5 incidents/calls per month. Please confirm if you can provide UK landline number for the calls and access to your CRM for us to monitor the work.

Identyfikator projektu: 4663724

Informację o projekcie

8 ofert

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Aktywny 11 lat temu

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8 freelancerzy składają oferty o średniej wysokości $160 USD dla tej pracy

@Vagtepes

hello, I am interested in this job

$50 USD w 30 dni

5,0

(1 opinia)

0,0

@frankpastrana

I've been in the BPO industry for 3 years now and im looking for a full time job. giving very good customer satisfaction is my passion. I've handled Inbound, outbound and email and chat support. I've been also a Technical Support for Clearwire and Samsung US.

$155 USD w 3 dni

0,0

(0 opinii)

0,0

@syahmed

I think am the best suited for this job. I have worked dell international and other co's as technical support engineer

$155 USD w 3 dni

0,0

(0 opinii)

0,0

@ratoon

We are a global staffed with certified technicians with years of experience and knowledge in this field, and a BPO company which is critically founded for rendering services in the best quality for remote populaces. We are the leading and innovative computer-support companies, who bestow incredible services in the most inexpensive and accessible rate. All our troubleshooting and optimizing services are long lasting and error free for long period of time. The staffs present in our company are technically brilliant who have skilled knowledge in this error solving field. We don’t bite your hand for the price we estimate and charge the correct services done by us.. We incredibly commit with our customers, by implementing advanced technology in resolving the challenging issues, as service is highly sacred for us. Our services include for customers who are available throughout the universe that falls for small business owners and that of corporate companies. Our online IT Infrastructure services come under wide range that includes computing devices and communication software. With our years of experience and tactics in this field, we deliver our support services to millions of our precious customers seven days per week without getting tired. Our support team is available round the clock 24/7 that is very comfortable for you

$50 USD w 30 dni