I calculated the bid at the lowest amount within the lowest range to bid.
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Professional Qualities:
• Extremely organized, detail orientated, and committed to meeting all project deadlines
• Over 12 strong years of customer service skills and experience
• Profound knowledge and ability working in busy call center environments
• Solid experience in all aspects of call center protocol and procedures
• Strong home care and health care experience working with elderly and handicapped patients
• Outstanding communication, interpersonal skills and working with various projects
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Work Experience:
Global Employment Solutions/Proxy Agent 2007-Present
• Made outbound calls to share holders concerning proxy votes and other information.
• Read all materials and information concerning client and company information as needed.
• Answered customer questions in a professional and courteous manner at all times.
• Input confidential client information into data base making sure all information was updated daily.
• Attended mandatory meetings concerning new policies and procedures.
Perma-Shield Mortgage Inc./CSR Salesperson-Loan Originator 1989-2003
• Made in-bound and out-bound calls in a busy call center environment.
• Set-up, cancelled appointments, and made sure all calls were routed to various individuals.
• Explained all products and services to customers in a professional and timely manner.
• Suggested new products that increased earnings by 23% generating new leads and new clients.
Providian Financial/Customer Service Representative 2000-2003
• Managed 250 credit card accounts in 10 western states.
• Answered questions regarding status of various accounts and attended to problems or complaints
From customers over the phone.
• Assessed needs of clients and referred them to appropriate representatives for additional assistance.
• Other responsibilities included typing accurately and using 10-key by touch on a daily basis.
• Received training in all procedures regarding accounts including payments over the phone.
Outreach Health Services/Health Care Provider 1986-2000
• Provided detail cleaning of clients apartments and homes in a professional manner.
• Performed basic laundry duties such as washing and drying various clothing items..
• Assisted with personal checks, paid miscellaneous debts, as needed.
• Swept, mopped, cleaned, and sanitized various rooms such as bathrooms and kitchens.
• Prepared, cooked, and served a variety of food items according to dietary needs.
Eduational History:
Kennedy-King College job Readiness Program Chicago, IL
Certificate: Job Readiness Training 2008
Platt Education Center Chicago, IL
Certificate: Certified in Accounting and Basic Bookkeeping 1982
Mary Carroll High School Corpus Christi, TX
Diploma: General Studies 1981