Hello,
I'm excited to apply for the German Sales Specialist Position at your Company. I have a bachelor's degree in German studies (Germanistik) from the Faculty of Languages and my second language is English. I'm also certified with C1 German level from Goethe-Institute. I can speak and write German fluently.
I'm a detail-oriented and professional with 10 years of experience in German Customer Service (Postpaid Project/ Mobility Project "Mobilfunk Projekt" / Order Tracking / Data Entry) / Survey Project), Sales and technical support by handling queries, following up requests and resolving Complaints.
I have strong communication skills through my work with German Business Customers at multinational companies over the phone "hotline" (Outbound Calls and Inbound Calls), E-mail Support, Ticket-Support and Chat-Support. I'm proficient in troubleshooting, problem-Solving and customer satisfaction. (In the area of B2B and B2C). I'm familiar with different IT Ticketing Systems such as BMC Remedy, ServiceNow, CRM tools such as Freshdesk, Pipedrive and e-commerce Magento, different softphones such as AirCall, Zadarma, Genesys, Microsoft Teams, Skype and Zoom.
Looking forward to hearing from you.
Thank you in advance for your consideration.
Best Regards,
Islam Saleh