Hi There,
I hope this message finds you well. I have carefully reviewed the project details you provided and I am confident that I can assist you in creating a customer service call logging system for support calls.
As an experienced developer, I have worked on similar projects before and I am familiar with technical support processes. I understand that you require the system to be user-friendly and efficient, allowing you to easily track and manage the logged calls.
To meet your requirements, I will develop a web-based version of the call logging system. This will enable real-time data changing using AJAX, providing a seamless experience. The system will include the following features:
1. Client Identification: You will be able to select clients from a pre-existing list, which will be stored in a database along with other relevant information.
2. Call Categorization: You can categorize calls based on their type, such as 'contract', 'information', 'no show', 'sickness', and more.
3. Call Information: You will have fields to write detailed information about each call, including action steps and follow-up steps.
4. Additional Information: Multiple fields will be available to capture any additional information related to the call.
5. Email Integration: A button will be provided to send emails to clients, which will redirect to Outlook for seamless communication.
6. Call Status: You can close calls or change their status using a dedicated button.
7. Date and Time...